Privacy Policy

• Booking details — name, phone, email, service address, ZIP, the tasks you select, urgency, and your description of the problem.
• Photos and videos — media you upload with a request or send in job messages, so a pro can scope and price the work accurately.
• Job messages — text, attachments and voice notes exchanged between you and the assigned pro or our office.
• Account data — email, password credentials held by our authentication provider, and your role (customer, crew, pro, admin).
• Payment records — invoice and quote amounts, tips, deposit records, payment method used, and proof-of-payment images. We do not store card or bank numbers.
• Location data — GPS points from a crew member's device while they are clocked in on your job, used to verify arrival and job status. Customer devices are not tracked.
• Technical data — IP address, device fingerprint and timestamps, used for spam and fraud prevention and rate limiting.

• To dispatch, schedule, perform and invoice the work you request.
• To send you status notifications by text or email when a task is started, placed on hold, or completed.
• To verify that a crew member is physically at the service address before a job status can change.
• To detect fake requests, phishing attempts and abuse — including automated scoring of suspicious bookings and filtering of messages that solicit financial information.
• To keep accounting records and comply with tax and legal obligations.

We do not sell your personal information, and we do not use your photos or job details for advertising without your written permission.

• You — your own jobs, media, messages, quotes and invoices.
• The assigned pro or crew — only the job they are assigned to, including the service address and point of contact. Pros cannot browse other customers' records.
• DaLomonze LLC administrators — full access, for dispatch, pricing corrections and dispute resolution.
• Guests — if you booked without an account, your job is reachable only with the private access code we issue for tracking.

Customer contact details, crew names, phone numbers, emails and photos are never published publicly. Open marketplace listings show the city and ZIP only — never your street address — until a bid is accepted.

Data is stored in our managed cloud database with row-level access rules that restrict every record to the people listed above. Job photos and videos are retained indefinitely as part of the job record so work can be verified later; storage is capped at 25 GB per non-DaLomonze LLC account. Financial and invoice records are kept as long as required for accounting.

You can request deletion of your account and personal details at any time; we may retain minimal invoice records where law requires.

By providing a phone number you agree to receive job-related texts about scheduling, arrival and completion. Message and data rates may apply. Reply STOP to opt out of non-essential messages; essential job notifications may still be sent while work is active.

Questions about this policy or a data request? Reach us through the contact page. See also our Terms of Service.